Players can experience interruptions in the middle of game play for a variety of reasons. Disconnections from our site are usually due to lack of available bandwidth on the player’s internet connection. Freezing is usually a result of lack of available memory. As our site streams game-play in real time, it can take up a significant amount of computer resources and cause these types of errors if the player’s hardware is not set to handle these levels of performance.

If your game gets interrupted for any reason, please submit a ticket or write into us directly at and we will compensate you accordingly. Please note that we usually just refund your buy-in for that particular game and are unable to award further compensation based upon rank in the interrupted tournament.