Technical Support & Help

Who Do I Contact If I Need Help?
You’re on the right path already! Just submit a ticket on our support page or email us directly at support@nlop.com. You can also chat with a live chat repr...
Tue, 5 Sep, 2017 at 10:04 PM
How Long Does It Take To Receive A Response?
Our support hours of operation are 8am-2am EST. If you submit a ticket during business hours, we will usually get back to you within an hour, although usu...
Wed, 19 Nov, 2014 at 12:36 PM
How Do I Submit Feedback?
Just submit a ticket on our support page or email us directly at support@nlop.com. You can also chat with a live chat representative seven days a week from ...
Thu, 29 Jun, 2017 at 5:46 PM
What If I Want To Contest The Results Of A Hand Or Tournament?
Just submit a ticket on our support page or email us directly at support@nlop.com. We will investigate the matter and provide you with a response and resolu...
Thu, 29 Jun, 2017 at 5:45 PM
Need to Take a Screen Shot?
We apologize for the inconvenience. Please take a screen shot of screen and send us the screen shot. We will investigate. Instructions on how to take and s...
Mon, 4 Jan, 2021 at 4:54 PM
Recommended System Requirements
If you're playing our games from a browser, we strongly recommend you use Google Chrome from a desktop or laptop (PC or Mac). If you don't alre...
Thu, 23 Jun, 2016 at 10:52 AM
How to enable Flash Player in your browser
If you’re getting prompted to install or enable Flash Player, here’s how to proceed depending on which browser you’re using: Chrome If you notice a ...
Wed, 11 Jan, 2017 at 1:40 PM