How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Announcements, Official Rules, Terms & Conditions
Please Click Here For Our Official Rules
Terms & Conditions
Please Click Here For Our Terms & Conditions
Are These Games Legal?
I'm Having Issues Logging On, What Should I Do?
How to play Texas Hold'em Poker
What Is A Screen Name/Username?
Can I Change My Screen Name/Username?
How Do I Update My Profile Information
How Do I Change My Avatar?
How Do I Link My Facebook Account?
See all 7 articles
Who Is Eligible To Play?
What Time Zone Governs Play?
What Is A Sit-N-Go Tournament (SNG)?
What Is A Multi-Table Tournament (MTT)?
What Is A Ring Game?
See all 13 articles
Game Play Features
How Do I Turn Off The Sounds?
How do the poker leaderboards work?
How Do I Customize My Game Play And Table Settings?
How Do I Size The Game To Fit My Screen?
What is PokerTV?
See all 6 articles
How Do I Stop Receiving Emails?
Why Am I Not Receiving Any Emails?
Chat, Conduct, Poker Etiquette
Chat And Communication Rules
Someone Is Being Vulgar/Threatening. How Can I Report This?
Poker Etiquette And Fraud
What Are Tokens?
What Are Loyalty Points?
How Can I See How Many Tokens/Loyalty Points I Have?
Do Tokens/Loyalty Points Have Any Cash Value?
Am I Eligible To Win Prizes?
What Can I Win?
I Won A Prize. How Can I Claim It?
How Long Does It Take To Receive A Prize?
Is There Any Paperwork That I Need To Fill Out To Claim A Prize?
See all 7 articles
Dwolla & Paypal
What Is Dwolla?
Do I Need An Account With Dwolla or Paypal To Receive Payments?
How Do I Create An Account With Dwolla or Paypal?
Why Does Dwolla Ask For My Social Security Number (SSN)?
How Do Dwolla and Paypal Pay Me?
See all 9 articles
Technical Support & Help
Who Do I Contact If I Need Help?
How Long Does It Take To Receive A Response?
How Do I Submit Feedback?
What If I Want To Contest The Results Of A Hand Or Tournament?
See all 8 articles
What Do The Different Numbers Mean For Ring Games?
How Do I Play A Ring Game?
How Do Rebuys Work In A Ring Game?
Can I Sit Out Of A Game?
How Long Can I Sit Out?
What are memberships?
How do I upgrade my membership?
How Do I Cancel a Premium Membership?
Do I need a PayPal account to make a purchase?